In the current competitive market, it is essential to be mindful of customer feedback and maintain your brand’s reputation in the marketplace. This can be done while reviewing all the feedback customers provide and managing it wisely.
Different customer feedback platforms help businesses collect, analyze, and manage their customers’ feedback and enhance customer experience. They access numerous sources, including surveys, reviews, and social media, to collect feedback and subsequently post it on the most appropriate social media platform to increase the brand’s reputation.
They also help to improve businesses' products and services and enhance customer experience, trust, and loyalty. Keep reading the article to get acquainted with the best customer feedback platforms and take your brand’s trustworthiness to the next level.
Simplify Your Website and Feedback Management
Websites usually connect the customers and the brand. Therefore, they can play a huge role in collecting and managing customer feedback. It delivers a solution where design, functionality, and customer feedback combine. Some of the best website builders include Unicorn Platform, an AI-powered website builder that assists businesses in creating modern website designs with no development skills involved, while strengthening relationships with customers. This will make it easy to integrate feedback forms, construct responsive pages, and track customer reviews effectively.
3 Best Platforms to Have a Smooth Customer Experience
Trustmary
Trustmary is a leading customer feedback tool that helps to collect, analyze, and showcase feedback. Automatic collection and AI-driven analytics make it easy to manage high amounts of feedback and sort reviews. The platform offers convenience while building trust among customers and companies.
Why Choose Trustmary?
- 3-in-1 Survey: Trustmary’s centralized survey gets you three important data points in just one short survey: measurable customer satisfaction, open feedback, and reviews.
- Collect Feedback Automatically: Get automatic feedback from customers with NPS, CSAT, or star ratings, and turn open feedback into social proof to use on your website. Integrate with your CRM for more personalized automation.
- Customer Insights: Analyze feedback and reviews with the help of AI, create customizable reports, and monitor your Google or 3rd party reviews.
- Showcase Reviews: After collecting the reviews, it's time to showcase them on appropriate platforms. Add them to the website, share on social media, and enhance your ranking and reputation in search engines and AI tools.
- All Features in One Platform: Trustmary offers an opportunity to simultaneously get feedback and reviews using the same survey without passing through different stages to receive the final feedback. On the same platform, you can also see insights, reports, and social proof.
- Enhance Customer Satisfaction: By analyzing feedback, businesses can start to grow and improve their service by sharing reports among colleagues and creating custom reports.
- Lead Generation: In addition, Trustmary helps businesses generate leads and enhance sales on their website with lead generation widgets.
- Privacy: Trustmary follows the EU’s General Data Protection Regulation (GDPR), making their customers' security their top priority.
Pricing:
Trustmary offers three pricing plans for users.
- Build Your Plan: $15/month that includes all the essential Trustmary features with import reviews, review page, auto-import reviews, and many others.
- Starter: $194/month becomes a good option for small organizations providing 3 review connections, auto-import reviews, custom surveys, analytics, etc.
- Business: $455/month is the best option for growing organisations offering 10 review connections, lead generation, premium integration, and support.
Trustmary is the most reliable tool that helps to create trust among customers for businesses. With this platform, you can enhance your brand’s recognition and customer satisfaction while maintaining privacy.
SurveyMonkey
SurveyMonkey is a platform used to collect customer feedback from numerous pages and improve the overall customer experience. The platform allows conducting advanced analysis, including collaboration, and adds feedback on diverse sites to enhance ranking.
Key Benefits
- Create Expert Surveys: Create personalized surveys to capture more accurate customer feedback with advanced branching and piping to elevate your brand.
- Automate Your Feedback: Boost your response rate when automating reminders for people who have not responded yet and increase the response rate.
- Create Custom Workflows: The platform integrates 200+ integrations, automating surveys with MailChimp, adding feedback data to Google Sheets, and collaborating with Microsoft Teams and many other platforms.
- Security: Protect the privacy of your platform with data encryption and single sign-on via SAML 2.0 SSO.
- Reach a Wider Audience: Send your surveys to numerous people while reaching a global audience in over 130 countries.
Pricing:
SurveyMonkey provides three distinct team pricing plans.
- Team Advantage: $25/per user/per month to create and analyze surveys together, and enhance real-time collaboration.
- Team Premier: $75/per user/per month provides a shared asset library and improved communication.
- Enterprise: Flexible plans with advanced admin tools, with which you can contact SurveyMonkey’s team.
SurveyMonkey is a good option for users who are looking for advanced surveys, feedback automation, and reaching new users.
Medallia
Medallia is a customer feedback platform that helps businesses analyze, detect, and provide insights on customer and employee feedback. It uses AI-powered tools to gather feedback from different sources and provide actionable results.
Advantages of Medallia
- Collect Feedback: Medallia helps to gather feedback from both direct and indirect sources, like chat logos, social reviews, or operational data from CRM, HRIS, POS, or ERP.
- Feedback from Connected Devices: Users can get feedback from any Internet-connected device, like Amazon Alexa or Google Home. For personalized services and operational efficiency, you can unify feedback with machine-generated device data.
- Real-Time Analysis: The platform uses AI tools to automate the feedback analysis and provide real-time results on customer feedback.
- High-Level Surveys: Receive feedback from customers via email, mobile, and website on the matters that are most essential and try to elevate your business plans and strategies.
Pricing:
The platform provides flexibility, scalability, along a unified platform when it comes to pricing. However, to learn the details and get acquainted with pricing plans, you should contact Medallia’s team.
If you aim to quickly collect customer feedback while collaborating on numerous platforms and conducting real-time data analysis, Medallia is an interesting option for you.
Enhance Your Customer’s Experience
Customer feedback platforms are perfect solutions for every company since they can give them clarity about their products and help them transparently show the feedback about their services and products on numerous webpages.
These platforms generate data-driven results, feedback collection, and analysis, as well as provide a centralized platform for the teams to collaborate and achieve professionalism. This can enhance customer satisfaction towards your brand and lead to the improvement of certain services and offerings.
Prioritize your customers' smooth experience with your company and choose the best customer feedback platform to achieve consistency and high-quality products.
